Outsourcing Marketing Group

OMG Customer Services

With a managerial focus of customer relationship (CRM), we have extended experience in the design and implementation of customer services, ensuring a continuous channel of communication, 24 hours a day, 365 days a year.

We rely on software tools that facilitate us to establish call centers to manage different personalized communications with consumers, including: 0-800 lines, information support, services requests, claims processes management, product and service orientation, ordering services, database entry and updating, loyalty programs, as well as retention strategies that will allow to segment a database of potential markets, dividing it into subgroups of consumers with common needs or characteristics and classify them regarding value and conformity. We cater to both B2C (Business to Consumer) and B2B (Business to Business) business models.

Added value services:

  • In situ database collection
  • IVR (Interactive Voice Response)
  • Data mining
  • Administration of Loyalty programs with audience modules
  • Participation and evaluation of the interaction in Social Networks.
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