OMG Technical Support

With our technical support service, we provide orientation to your customers regarding the performance of your products, as well as troubleshooting management including technical diagnostics and information management to solve the presented problems. This may be achieved through different channels of communication: inbound calls, email, chat, among others.

Added value services:

• Benchmarking
• Surveys*
• Monitoring and interaction in social networks

Automation:

• IVR (Interactive Voice Response)
• Electronic documents
• Surveys executed in alliance with Ipsos TMG in CCA.