Our Experience

We have extended experience on the following industries/markets:

Consumer goods and food
Pharmaceutical Industry
Banking and Insurance
Beverages and Spirits
Government and NGOs
Customer Service Patient Attention Programs Retention and customer service surveys Management of Miller´s “First Class” Points Program Psychosocial support line “Chose your Life”
Promotional activations Subscriptions to benefits programs Cross Selling Delivery of loyalty cards Channeling of information
Nutritional Assessment Submission of codes, reward redeeming approvals Appointment Scheduling Target selection Sur Express Cards
Satisfaction survey monitoring Contact with patients, pharmacies and doctors Outbound notification and pin delivery calls Invitation to events SOS Children´s Villages: Outbound calls for Lead Generation for SOS corporate friends
Claims Management and Information Support Scheduling of medical appointments and reminders Delivery of credit cards and checkbooks Delivery of kits SOS Children´s Villages: Outbound calls for Lead Generation for SOS friends
Database Updating Treatment adherence follow up Info support regarding banking fees and billing services Data mining SOS Children´s Villages: Outbound calls for fundraising
Quality monitoring of data entry Nutritional appointment scheduling Promotional activations SOS Children´s Villages: Outbound calls for event invitation and RSVP
Construction of Performance Indicators Kit delivery Database Updates SOS Children´s Villages:
Outbound calls for subscription to seminars
Execution of Monitoring Plans Coordination of seminars for terminal illnesses Selection of venues for POS installation SOS Children´s Villages: Outbound calls to promote Christmas cards
Performance Auditing Programs Invitation to events Construction of Performance Indicators SOS Children´s Villages: Email management
Monthly trainings Nutritional Education Reception and assistance at events SOS Children´s Villages: SMS management